Incident Investigation Support

Use AI to automate and speed up root cause analysis for incident investigations.

Business impact

• Incident response time — AI accelerates diagnosis, reducing time from incident detection to resolution
• Operational efficiency — Automated investigations free human resources and streamline workflows
• Cost savings — Faster root cause analysis lowers labor hours and operational disruptions
• Service reliability — Quicker resolution minimizes downtime and improves system availability
• Threat detection accuracy — AI improves precision by correlating diverse data sources for better insights
• Investigation efficiency — Integrated data and AI reduce redundant manual data gathering and analysis
• Safety incident rate — Early detection and investigation reduce safety risks and incidents
• Response time to incidents — Real-time data and AI enable faster reaction to emerging issues
• Crew safety metrics — AI monitoring flags unsafe behaviors, enhancing personnel safety

Data requirements

• Kernel-level telemetry (Numeric) — Provides real-time system behavior data for deep incident analysis
• Logs (Text) — Capture error patterns and event details for correlation and diagnosis
• Metrics (Numeric) — Time-series performance data to detect anomalies and trends
• Traces (Structured) — Request flow data to identify failure points and dependencies
• High-definition video (Image) — Visual evidence for safety incident detection and review
• Packet capture data (Code) — Network traffic records for forensic event reconstruction
• Behavioral detection data (Structured) — Behavioral baselines to identify anomalous or malicious activity

AI methods and techniques

• Agentic AI — Autonomously retrieves data, iterates triage plans, and synthesizes root cause analyses
• Predictive AI — Forecasts incident impact and suggests proactive mitigation strategies
• Generative AI — Generates investigative hypotheses and detailed incident summaries

AI models and model families

GPT-4, Claude, Llama, Groundcover MCP Server AI agents

Industries

Real-world evidence

3 documented case studies on record.

Companies using this: Endace, Smart Ship Hub, Thoughtworks Managed Services.