Bias and Fairness Monitoring

Zillow uses a Fair Housing Classifier to flag search and chatbot language that may violate antidiscrimination laws.

Data requirements

• Search text (text) — Language from search interactions is reviewed by the classifier.
• Chatbot text (text) — Language from chatbot interactions is reviewed by the classifier.

AI methods and techniques

• Classification — The Fair Housing Classifier labels language that may create fair housing risk.

Industries

Real-world evidence

1 documented case study on record.

Companies using this: Zillow.