Biometric Boarding

Airports use facial recognition at boarding gates to verify passengers and move them onto flights without manual document checks.

Business impact

• Boarding wait time reduction — Delta reported a 40% reduction in boarding wait time.
• Identity comparison time — Chongqing Jiangbei International Airport reported identity comparison time of 0.3 seconds.
• Identity comparison accuracy — Chongqing Jiangbei International Airport reported 99.98 percent accuracy.
• Queuing time reduction — Chongqing Jiangbei International Airport reported a 70 percent reduction in queuing time.
• Passenger processing time reduction — Orlando International Airport aims to cut passenger processing times by 60 percent over the next five years.
• Processing time — Serpro said more than 1.3 million biometric passenger validations were performed at nine airports with an average processing time of around one second.

Data requirements

• Live facial capture (image) — The system captures a live face image for comparison at boarding.
• Federal or national identity records (tabular) — Stored identity records provide the reference used for validation.
• Biometric templates (image) — SEA Milan Airports’ FaceBoarding stored biometric templates in its system.
• Passenger registration data (text) — SEA Milan Airports used kiosk or app registration data, including identity document information and selfie image.

AI methods and techniques

• Facial recognition — Used to verify a passenger’s identity from a live face capture or face scan.
• Liveness detection — Used in Orlando and Chongqing to help confirm that the face presented belongs to a live person.
• Passenger behavior analysis — Used in Chongqing’s smart boarding channel to smooth passenger traffic while people walk through.

AI models and model families

NeoFace

Industries

Real-world evidence

8 documented case studies on record.

Companies using this: Greater Orlando Aviation Authority, SEA Milan Airports, Serpro, Delta Air Lines, Chongqing Jiangbei International Airport, Japan Airlines (JAL), Incheon International Airport, JetBlue Airways.