Business Process Modeling

ServiceNow redesigned an internal sales-to-finance query workflow with AI and security guardrails.

Business impact

• Timing — ServiceNow leadership attributed timing improvements to the redesigned workflow.

Data requirements

• Internal workflow data (text) — The workflow concerns internal sales-to-finance queries.

AI methods and techniques

• Workflow redesign — AI was used to redesign the internal sales-to-finance query process.

Industries

Real-world evidence

1 documented case study on record.

Companies using this: ServiceNow.