Compliance Monitoring

Software records and analyses regulated conversations to spot possible compliance failures and missed disclosures.

Business impact

• compliance costs — The vendor claims the system can deliver up to a 50 per cent reduction in compliance costs.

Data requirements

• conversation audio (audio) — Recorded consultations between customers and mortgage brokers.
• dialogue content (text) — The spoken conversation is analysed into topic categories.

AI methods and techniques

• natural language processing — Used to analyse the conversation and categorise what was said.
• audio analysis — Used to record and inspect customer-adviser conversations for compliance review.
• topic segmentation — Used to split dialogue into parts such as initial disclosure, financial advice, and general chat.
• anomaly or omission detection — Used to flag topic areas that were not covered.

Industries

Real-world evidence

1 documented case study on record.

Companies using this: NatWest.