Field Service Optimization

Dell uses AI to analyze field-asset information and surface guidance that helps professional-services workers address customer problems.

Data requirements

• Information from field assets — The AI analyzes information coming from assets in the field.

AI methods and techniques

• Generative AI — Used to analyze information from field assets and surface insights.

AI models and model families

Dell's own model

Industries

Real-world evidence

2 documented case studies on record.

Companies using this: Dell, Openreach.