Identity and Access Intelligence

AI interprets access requests, applies permissions, and automates provisioning and approval steps for employees or agents.

Business impact

• Annual savings — Palo Alto Networks reported $150,000 a year in savings.
• Employee follow-up requests — Palo Alto Networks reported 20% fewer follow-up requests.
• Provisioning requests automated — ServiceNow reported that 97 percent of provisioning requests were automated.
• P99 latency — Uber reported production latency for the Security Token Service token-exchange API, with the API below 40 milliseconds.

Data requirements

• Employee access requests (text) — The workflows interpret written requests for demo access or provisioning.
• Permission and identity context (tabular) — The access-control workflow applies existing permissions to employees or agents.
• Token exchange and system access data (tabular) — Uber’s architecture uses token exchange data to mediate access to internal systems.

AI methods and techniques

• Workflow automation — Used to carry out account creation, license assignment, and approval steps from a request.
• Natural language request interpretation — Used to understand employee requests for access before the workflow runs.
• Access control mediation — Used to apply permissions or exchange tokens so agents can access internal systems.

Industries

Real-world evidence

4 documented case studies on record.

Companies using this: Palo Alto Networks, Rolls-Royce, ServiceNow, Uber.