Incident Investigation Support

Engineers use AI to analyze operational telemetry or production data and support incident or issue investigations before they act.

Data requirements

• Production service telemetry (tabular) — Used by Expedia's Service Telemetry Analyzer to investigate incidents.
• Operational production data (tabular) — Used in Rolls-Royce's manufacturing investigations of production issues and engine rework causes.

AI methods and techniques

• Large language models — Used in Expedia's internal Service Telemetry Analyzer to analyze production service telemetry and support investigations.
• Prompt chaining — Used in Expedia's Service Telemetry Analyzer to structure analysis across steps.

Industries

Real-world evidence

2 documented case studies on record.

Companies using this: Expedia, Rolls-Royce.