Process Mining

DoorDash used process mining to document accounting workflows, find bottlenecks, and prioritize automation work.

Business impact

• Accounting processes documented and analyzed — DoorDash documented and analyzed more than 3,800 accounting processes.
• Transformation requests prioritized — DoorDash prioritized more than 300 transformation requests.

Data requirements

• Accounting workflow data (tabular) — The analysis relied on workflow records from accounting operations.

AI methods and techniques

• Process mining — Used to document workflows, analyze how accounting work moved, and find bottlenecks.
• Process intelligence — Used to interpret workflow activity and support prioritization of improvement work.

Industries

Real-world evidence

1 documented case study on record.

Companies using this: DoorDash.