Service Diagnostics

Remote truck diagnostics uses connected-vehicle data to support fault diagnosis and maintenance before service work begins.

Business impact

• Diagnostic time reduction — Volvo reports a 70% reduction in diagnostic time.
• Repair time reduction — Volvo reports a 25% reduction in repair time.

Data requirements

• Fault codes (tabular) — Structured vehicle fault-code data is analyzed for diagnosis.
• Sensor data (sensor) — Connected-truck sensor readings are part of the diagnostic input.

AI methods and techniques

• Anomaly detection — Used to analyze incoming fault codes and sensor data for signs of service issues.
• Stream processing — SAS Event Stream Processing handles data as it arrives so diagnostics can be performed on connected-truck signals.

Industries

Real-world evidence

1 documented case study on record.

Companies using this: Volvo.