Skills Gap Analysis

Coursera uses machine learning to assess employee course performance and show business customers where skill gaps exist.

Business impact

• quiz scores — The article says the system uses employee performance such as quiz scores.
• course completion — The article mentions course completion as one of the user performance measures involved.
• skill gains — The article says companies get metrics for employees’ skill gains.
• percentile in each skill area — Coursera says the tool provides a percentile for employees in each skill area relative to a chosen comparison group.

Data requirements

• quiz performance (tabular) — Assessment results are used to gauge ability and skill gains.
• assignment performance (tabular) — Assignment results are included in the proficiency estimate.
• course completion data (tabular) — The article mentions course completion as part of the user performance signals.

AI methods and techniques

• machine learning — Used to derive insights from employee learning activity and estimate skill levels.
• item response theory — Built into some machine-learning models to account for question difficulty when evaluating proficiency.

Industries

Real-world evidence

1 documented case study on record.

Companies using this: Coursera.